Safety & Trust

Your technology. Your information. Your privacy.

Here's how we work, written in plain English. If anything here is unclear, ask your Tutor — questions are always welcome.

Our Tutors can guide you through legitimate password-reset and account-recovery procedures.
Whenever reasonably possible, you enter your own passwords and authentication codes.
The Tech Tutors does not maintain customer password lists.

Tutors may guide you through legitimate recovery procedures from providers such as Apple, Google, Microsoft, and other services.
We will not bypass authentication or security protections.

Tutors can assist with legitimate transfers and backups.
No technology service can promise that data will never be lost. We'll explain what we're doing at each step.

Tutors can teach you how to navigate eligible portals and the technology around them.
We do not interpret medical information or provide medical advice.

Tutors can teach navigation, posting, photos, messaging features, privacy settings, and reporting or blocking.
Tutors do not impersonate customers.

We provide education about common scams, suspicious communications, safer technology practices, and security settings.
We do not guarantee prevention of fraud, hacking, identity theft, or scams.

Scope of service

We'd rather be clear up front. If something you need falls outside what we do, we'll explain what type of qualified professional can help.

“That isn't a service our Tech Tutors perform, but we'll explain what type of qualified professional you may need.”

Have a question about privacy or scope? Call us and we'll walk you through it.

Our phone line is being set up. In the meantime, book online or email hello@thetechtutors.com.