Terms & Conditions

Using this website, a membership, a booking, or any The Tech Tutors service means you accept these Terms. The Tech Tutors is operated by Divine Labs LLC.

We provide:

• Technology tutoring
• Basic troubleshooting
• Remote assistance
• In-home assistance
• Setup and configuration assistance
• Digital-safety education
• Membership services
• Community and business services

To keep you safe and stay within our expertise, we do not provide:

• Unauthorized password or security bypass
• Banking transactions on behalf of customers
• Financial advice
• Investment or cryptocurrency transactions
• Medical advice
• Legal advice
• Advanced cybersecurity investigation
• Hardware soldering or internal repair
• Electrical work
• Pirated software installation

If what you need falls outside this list, we’ll tell you plainly and point you to the kind of professional who can help.

We ask that you:

• Provide accurate information
• Keep control of your own passwords, PINs, and codes
• Authorize changes only to accounts that belong to you
• Maintain appropriate backups where needed
• Provide a reasonably safe environment for in-home service

• Appointment requests may require our approval.
• A requested time is not confirmed until we accept it.
• Availability can change.
• Rescheduling and cancellation rules may apply, and we'll tell you what they are.
• We may decline work that falls outside our service scope or service area.

• Prices are shown before checkout whenever possible.
• Some services are shown as “starting at” prices.
• Add-ons may affect your total.
• We ask for your approval before any additional billable work.
• Discounts depend on eligibility and active membership status.
• Payment may be made online or on arrival, depending on the option you choose.

• Memberships bill monthly on a recurring basis.
• Where applicable, memberships renew automatically.
• By enrolling you consent to recurring charges until you cancel.
• Membership benefits depend on your membership being active.
• Failed billing may affect your benefits.
• You may cancel according to the applicable policy — just tell us and we'll take care of it.

Text messages in this program are sent by The Tech Tutors (TTT), a service of Divine Labs LLC. Every message identifies The Tech Tutors as the sender.

The purpose of the program is account authentication and verification — including one-time passcodes (OTP) — plus related transactional account and appointment messages. We do not send marketing or promotional text messages through this program.

• You receive messages only after you voluntarily provide your mobile number and affirmatively consent.
• Message frequency may vary depending on your interaction with the service.
• Message and data rates may apply.
• Reply STOP to applicable messages to opt out where supported.
• Reply HELP for help where supported, or contact customer support below.
• Mobile carriers are not liable for delayed or undelivered messages.

SMS consent is specific to The Tech Tutors and is not transferable to any other business or organization. We do not sell or share mobile numbers or SMS consent with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy and SMS / Messaging Terms.

Opting out of authentication messages may prevent SMS-based passwordless sign-in until you choose another supported method, such as an emailed one-time code. Customer support: hello@thetechtutors.com.

We may help you with services from companies such as Apple, Google, Microsoft, internet providers, and streaming services. We do not control those services, their pricing, or their policies.

Technology assistance carries ordinary risks, including:

• Software incompatibility
• Data loss
• Third-party outages
• Device limitations

We recommend a reasonable backup before significant changes, and we’re happy to help you set one up.

These Terms are governed by the laws of the State of Texas, United States.

Email hello@thetechtutors.com.